Bureaucracy’s 2 Sides

I was in the Opera neighborhood today, cursing the rain and the fact that I had to go in person to sign papers…you know, one of those many sets of papers you have to sign in person with 12 forms of ID to get anything done in France.

But then something happened that made me appreciate the Byzantine bureaucracy of this country. I lost my wallet at Monoprix. An eagle-eyed cashier found it, and immediately counted the money inside and documented the cards in it. She then passed it on to management, which did the same thing–I imagine, so that in case an employee decided to snag a Carte Orange or a few euros, they would know at which step it happened. An hour later I got the wallet back with everything in it–after, of course, signing the Lost & Found notebook with the words “Remise en Main Propre” (“Returned in hand.”). Thanks, Monoprix.

4 Responses to “Bureaucracy’s 2 Sides”

  1. Comment by Nina b | 04/24/12 at 10:03 pm

    Impressive! First good thing about French way of helping people after almost going çrazy with the wonderful -read most horrible-service trying to just get a rdv at a public hospital this morning. Still trying.

  2. EM
    Comment by EM | 04/24/12 at 10:24 pm

    I find the Monoprix folks to be exemplary. I wish they were running the government. I actually turned in someone’s very important documents two days ago and they were logged in as you said. Monoprix is expensive but they’re honest.

Trackbacks/Pingbacks »»

  1. [...] to a pleasant experience in a Monoprix recently, I love the French chain for everything from baguettes to bagues. My love [...]

  2. [...] Fashionistas are in a tizzy. They are lamenting the sale of Monoprix, by its Galeries Lafayette owners, to the food chain Casino. Galeries Lafayette gave Monoprix access to some of the world’s best clothing purveyors and factories for items like the cotton polo shirts, which are top of the line yet cost under 20 euros a pop. People in fashion say the current collection may be the last batch of great cheap clothing from Monoprix. They are saving up to raid the stores this coming January, during the nationwide sales. Let’s hope the new owners will keep Monoprix’s amazing customer service standards. [...]


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